Thank you for shopping with Buildings and More Ltd. We are committed to ensuring that your orders are processed and delivered safely, efficiently, and in accordance with applicable Nigerian laws and industry best practices.

This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products from Buildings and More.

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1. SHIPPING COVERAGE

Buildings and More currently delivers to customers across the Federal Republic of Nigeria.

Delivery is available to all states where our logistics partners operate.

International shipping is currently unavailable unless specifically agreed in writing.

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2. ORDER PROCESSING

Orders are processed after:

• Payment has been successfully confirmed.
• Required customer information has been verified.
• Products are confirmed to be available.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

For customised, made-to-order or special procurement items, processing times may be longer. Customers will be notified accordingly.

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3. DELIVERY TIMES

Estimated delivery times are:

Delivery timelines are estimates only and may vary due to:

• Weather conditions
• Road conditions
• Security situations
• Public holidays
• Courier operational delays
• Government restrictions
• Force majeure events

Buildings and More is not liable for delays caused by factors outside its reasonable control.

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4. SHIPPING CHARGES

Shipping fees are calculated based on:

• Delivery location
• Package weight
• Product dimensions
• Type of goods
• Preferred delivery method

The applicable shipping charge will be displayed before payment is completed.

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5. BULKY AND HEAVY ITEMS

Certain construction materials including but not limited to:

• Tiles
• Cement
• Roofing sheets
• Doors
• Marble
• Granite
• Sanitary ware
• Large furniture

may require special transportation arrangements.

Additional handling or freight charges may apply.

Customers will be informed of these charges before dispatch.

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6. LOGISTICS PARTNERS

Buildings and More may use reputable logistics providers including but not limited to:

• GIG Logistics
• DHL
• FedEx
• Red Star Express
• ABC Cargo
• Local dispatch riders
• Other accredited logistics companies

The choice of courier depends on destination, package size and delivery requirements.

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7. ORDER TRACKING

Where tracking is available, customers will receive:

• Shipment confirmation
• Tracking number
• Courier details

Tracking information may become active within 24 hours after dispatch.

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8. DELIVERY REQUIREMENTS

Customers are responsible for providing:

• Correct delivery address
• Accurate phone number
• Recipient availability

Buildings and More shall not be responsible for delays or failed deliveries resulting from incorrect customer information.

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9. FAILED DELIVERY

If delivery cannot be completed because:

• the recipient is unavailable,
• the address is incorrect,
• the customer refuses delivery,

the order may:

• be returned to our warehouse; or
• attract additional re-delivery charges.

Storage charges may also apply for uncollected goods.

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10. INSPECTION UPON DELIVERY

Customers are advised to inspect all goods immediately upon delivery.

If goods appear damaged, incomplete or incorrect:

• notify the delivery personnel immediately where possible;
• contact Buildings and More within 48 hours of delivery;
• provide photographs or other supporting evidence.

Claims submitted after this period may not be accepted.

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11. RISK AND OWNERSHIP

Risk in the goods transfers to the customer once delivery has been completed and acknowledged by the customer or their authorised representative.

Ownership of goods remains with Buildings and More until full payment has been received.

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12. DAMAGED OR LOST SHIPMENTS

If an item is damaged during transit, customers should notify us within 48 hours.

Buildings and More will investigate the matter with the logistics provider and determine an appropriate resolution, which may include:

• replacement,
• repair,
• partial refund, or
• full refund,

where applicable.

Buildings and More shall not be liable for damage occurring after successful delivery.

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13. SHIPPING DELAYS

Unexpected delays may occur due to:

• adverse weather;
• fuel shortages;
• civil unrest;
• courier disruptions;
• customs inspections (where applicable);
• government directives;
• other unforeseen circumstances.

Where significant delays occur, customers will be informed using the contact information provided.

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14. INTERNATIONAL SHIPPING

International shipping is currently unavailable.

Businesses requiring international procurement or export services may contact Buildings and More directly for bespoke arrangements.

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15. RETURNS

Shipping costs relating to returns shall be governed by our Returns and Refund Policy.

Where a return results from:

• incorrect shipment,
• defective product, or
• our error,

Buildings and More shall bear the reasonable return shipping cost.

Where a return is requested due to customer preference or error, the customer shall bear the return shipping cost.

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16. COMPLIANCE WITH NIGERIAN LAW

This Shipping Policy shall be governed by the laws of the Federal Republic of Nigeria, including applicable consumer protection legislation such as the Federal Competition and Consumer Protection Act (FCCPA) and other relevant regulations.

Nothing in this policy limits any statutory rights available to consumers under Nigerian law.

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17. CONTACT US

Buildings and More Ltd.

Email: info@buildingsandmore.ng

Website: www.buildingsandmore.ng

Customer Support: +234 7036961243